Cool Mind Warm Heart: How to Communicate with Body, Mind, Heart, and Soul

As you approach someone, you first encounter outer body language, facial expressions, speech styles, emotional behavior, and then deeper inner levels of thinking and feeling to the deepest level of self and soul. This practical guide relates these levels to specific skills in a unique system of communication. The skills are refined through appreciating the subtle flow of energy that integrates heart and mind, unity and diversity, in 36 specific skills to increase assertive balance and reduce unbalanced non-assertiveness and aggression. The book’s unique features include its comprehensiveness and progressive refinement of deeper levels in a coherent communication system. The format of the book is also unique. Emphasizing simplicity and clarity, each skill is described in a brief four-page chapter that includes a definition, how to use the skill, and realistic examples of ineffective and effective uses—capped by brief summaries, Putting It All Together, that cumulatively organize the skills into a concise, easy to use, deeply integrative approach to healthy, effective communication.