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| Customer Reviews: | | Average Customer Review:
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2 of 2 found the following review helpful:
 Creating a Quality Culture Nov 17, 2000
Creating a Quality Culture by Keith F. Holliday is an excellent guide for anyone working in Long Term Care as well as the health care industry in general. The book is a hands-on approach to implementing a Quality Improvement Program immediately within the Nursing Home and can even be adapted to the hospital environment. The book gives the reader Performance Improvement tools and examples that can be used to assure quality patient care and minimize risk to patients and employees. The author shares his personal experience and knowledge with the reader and illustrates this by actual sample forms that the reader can immediately use to track and benchmark specific patient care indicators within their facility. Creating a Quality Culture,is realistic, interesting, and will benefit all that read and utilize the concepts that the author has written about. I highly recommened "Creating a Quality Culture," to all staff involved in performance improvement, management, and administration.
1 of 1 found the following review helpful:
 Review of Creating a Quality Culture by Keith F. Holliday Nov 15, 2000
I found this book very useful in my everyday work at the hospital. Im a Q.I. coordinator and I needed a fresh source of ideas to pull from. This book provided my with the info and tools I needed.
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