|
|
|
|
| General (see also Philosophy/Eastern/Buddhism) |
|
|
HomeShop at BookSurgeReligionBuddhismGeneral (see also Philosophy/Eastern/Buddhism)Process Improvement for Administrative Departments: The Key To Achieving Internal Customer Satisfaction |
|
|  |
| Customer Reviews: | | Average Customer Review: ( 5 customer reviews )
Write an online review and share your thoughts with other customers.
Most Helpful Customer Reviews
Good overview for administrative departments Jun 25, 2009
By Willibert Fabritius
"qualityguy2000"
Willie has managed to write a great hands-on, no nonsense guide explaining same common quality tools for administration departments. Traditionally administrative departments are lacking the usage of quality tools, and this handbook will help them to better understand these tools.
 Efficiency Tool May 05, 2009
By John R. Nixon
"Falcon"
"An excellent key to improved efficiency, this short read is an easy to follow guideline to improving productivity, while fostering teamwork and cooperation. Everyone becomes part of the solution. A valuable tool for any company or organization!"
Process Improvement for Adminstrative Departments Mar 23, 2009
By Dr. Larry A. Bauman
This short book is a virtual "how-to" when is comes to improving process in the office. The forms are easy to replicate and the explanation is plain, straight-forward language without any fluff. The author's knowldege of the subject is excellent and provides insights into areas that are not usually discussed in process improvement.
Beyond lip service Feb 11, 2009
By Jacquesone
"Jacques"
Much lip service is given to the concepts of internal customers,and process improvement. This book actually provides practical guidance and specific instructions on how to make real improvements by utlizing a concept the author defines as "The Voice of the Customer."
Using this simple straightforward methodology, you will be able to skip the middleman and connect directly with your client areas, determine which of your functions are value added, and which of your functions are non-value added. Analyzing these day in and day out activities will help you determine where you should be spending your time and resources, and help you make significant improvements to your process.
If you want to make a difference while saving time and money, this book is a must-read.
Easy to read and very useful Dec 02, 2008
By William Evans
This is a concise book that gives readers a verifiable approach to achieving department improvements. Too many management books are 400 pages of multi syllable words that do not get to the problem and resolution. Willie's book is not full of revolutionary ideas but the problems in administrative departments don't need "rocket Scientists" to correct. Some of my clients will get this book for Xmas with my best wishes.
Bill Evans
|
| | |
|
|
|
|
|
