SLAM: Service Level Agreement Model: SLAM Your Managed Services Revenue

SLAM: Service Level Agreement Model: SLAM Your Managed Services Revenue

(2 customer reviews)

It’s the revolutionary model that is being used by thousands of SMBs to secure greater levels of Managed Services revenue.

It’s the Service Level Agreement Model!

This book outlines what a modern IT business should look like and why it should look that way. It gives you practical tools to help transform your IT business from break/fix to a modern Managed Services business.

Written by a leader in the IT field with real world experience in business transformation, this book is aimed at making implementation easy for businesses that have not yet established Service Level Agreements or for businesses that want to refine an existing model.

Start making your business work for you with a guaranteed constant recurring revenue stream that delivers benefits to you and your clients. Join the thousands of IT Providers across 12 countries that are already enjoying the benefits of SLAM in their business.

Put into practice today’s winning strategy for achieving growth in Managed Services revenue.

SKU:

VI-141967305X

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Product Details:

Author:	Mathew Dickerson
Paperback:	308 pages
Publisher:	BookSurge Publishing
Publication Date:	May 16, 2008
Language:	English
ISBN:	141967305X
Package Length:	8.9 inches
Package Width:	7.0 inches
Package Height:	0.9 inches
Package Weight:	1.2 pounds
Average Customer Rating:	based on 2 reviews

Customer Reviews:

Average Customer Review: 3.0

( 2 customer reviews )
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Most Helpful Customer Reviews

Not Suitable for me Nov 01, 2009
By Mico Wendy "konsep.net"
I think it's not a book for me. More than half pages full of attachment (which some are redundant, like customer's testimonial 3 pages, What for?
The book to brief, and promote again and again about the company "axxis technology" and offering us to buy "SLAM DVD" from their website for another info. The pages also has pictures / photos which not so related to the content.
Not my favorite book...

Need a "how to" manual on run your business with SLAs - this is it. Jan 16, 2009
By Dominic Monkhouse "service guru"
What a great book on creating an SLA based business model. It doesn't just give the high level overview; it gets down to the nitty-gritty stuff managers need to make the transition to a service based recurring revenue model. This is the stuff that drove the business for us at Rackspace. Like Mathew, my experience is that clients' prefer a monthly fixed fee, like discounts for longer term contracts and upfront payments, and love an SLA with teeth that means the managed service provider has some skin in the game. They don't like a credit because that means there was a failure, but each credit serves to build trust because it shows you have been honest and transparent about a failure. This is still a rare event in IT service relationships.

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