The Elephant In The Boardroom: Is India Worth All The Trouble?

The Elephant In The Boardroom: Is India Worth All The Trouble?

(1 customer reviews)

India is becoming an economic powerhouse. Building and establishing effective working relationships in the largest democracy in the world is challenging at best. If you're currently challenged with communicating and working effectively with Indian peers, or have management responsibility for outsourced functions, this book was written with you in mind. Companies doing business with or considering offshoring work to India, should get educated about the Indian culture, the business environment, and acquire the right skills to navigate like a pro in a foreign environment. The Elephant in the Boardroom: Is India Worth All the Trouble? is an excellent resource for business students who are learning about globalization and working effectively in multicultural organizations. Although The Elephant is specific to India, it a framework and guide for what Americans need to know when partnering with any culture.

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BKK-03522653-K

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Product Details:

Author:	Pamela Kunkle
Paperback:	146 pages
Publisher:	BookSurge Publishing
Publication Date:	February 25, 2009
Language:	English
ISBN:	1439219133
Package Length:	9.0 inches
Package Width:	6.0 inches
Package Height:	0.33 inches
Package Weight:	0.61 pounds
Average Customer Rating:	based on 1 reviews

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Average Customer Review: 5.0

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Kirkus Discoveries Apr 04, 2009
By Pamela Kunkle
Kirkus Discoveries

A resource for managers affected by outsourcing to India. Offshoring call centers and other business functions can be cost-effective or not, depending in part on management. In the text, Kunkle touches on hiring, training, supervising and communicating with Indians beyond typical "Americentric" practices. A manager in a global role may have to frequently travel to India, enduring a flight so long that he risks developing deep-vein thrombosis. Once in India, he must dodge pickpockets, adjust to a new set of table manners (Indians eat with their hands) and use squat toilets. It's culture shock for sure, but goes deeper than a list of differences and into the essential nature of Indian employees, male and female.

Time is evaluated differently--to an Indian in a call center, 30 minutes is not long, but an American on hold for a half-hour will bristle with impatience. An Indian is constantly reevaluating his life circumstances and if he hasn't attained a management position by age 35, will likely move on. Because Indians seldom turn down any job offer, Kunkle recommends hiring far more employees than needed and relying on attrition to balance the numbers. The book, although rich with insider information, is essentially a recap of the author's experiences. Notably absent is feedback from other managers and organizations on how Kunkle's recommendations have worked for them, particularly in a global economic downturn when employment offers, even to Indians, may decrease. If 40 Indians are hired when 20 are needed, but 20 don't leave, is this cost-effective? Still, there's much valuable information here. Understanding the Indian culture may be no guarantee of successful offshoring, but it's a step in the right direction.

Informative, authorcentric guide on outsourcing.

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