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HomeShop at BookSurgeBusiness & EconomicsManagementWhat Lucy Taught Us: A Management Fable about Improving Your Business One Process at a Time |
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| Customer Reviews: | | Average Customer Review: ( 6 customer reviews )
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Most Helpful Customer Reviews
1 of 1 found the following review helpful:
Highly Recommended Apr 04, 2010
By J. Chen
With internet, technology, social media and how they revolutionize the way we manage business dominating business headlines in the recent decade, we often forgot that the fundamental of a well run business is sound business process. What Lucy Taught Us is a timely, well written and easy to read book on the importance of focusing on business process improvement in order to reduce cost, improve customer and employee satisfaction, and ultimately business bottom line.
This is a book should be on the desk of every CEO and COO of any size company.
1 of 1 found the following review helpful:
Importance of Process at the Workplace Jan 02, 2010
By Arthur S. Thompson
The timing and efficacy of this book should make an impact on a variety of business models based on the changing dynamic of this economy. "What Lucy has taught Us" has revealed an understandable and crisp style; an inertial effect of developing and maintaining effective business processes. The author "Walter Geer" creatively leverages a famous comedy episode as a parody of real world business scenarios. The author emphasizes process members' cognizance of all aspects of business process steps in order to make well informed efficiency recommendations and improvements. This model provides an easy to understand eight step process model which have taught me how to contemplate an effective strategy which involves documenting critical processes, procedures and expectations. I am planning to have our company commence review and consider the lessons learned from "What Lucy has taught Us". Our expectations involve helping our organization refine our current Business Process Model approaches. As a Software Design Organization we have an affinity and appreciation for business procedures and recognize the efficiency that can be gained by indoctrinating good business process approaches and tools as we endeavor to grow and scale in this competitive business climate.
1 of 1 found the following review helpful:
The Best Management Fable Ever!!!!!!!!!!! Oct 25, 2009
By K. Reed
As a small business owner myself I have read many books and periodicals about different business concepts and techniques. WHAT LUCY TAUGHT US presented a simple yet completely different view on tackling management issues that could be applied to any organization large or small. The use of the Fable to illustrate the concept made the book a fun, enjoyable read. I would highly recommend this book to everyone especially business owners and upper level management who are looking to improve efficiency, productivity, and the all important bottom line. It's an eye-opener!!!
1 of 1 found the following review helpful:
What Lucy Taught Us Sep 13, 2009
By Cyn Newell
Excellent! The "Process" is a recipe for any business success. The fable was well written and it I was able to totally relate to the characters and the message. I would recommend this book for managers and CEO's of company's large and small.
Short & clear Jul 24, 2011
By rikomersoe
This is an excellent book for every manager, no matter being in a middle of the organizational hierarchy or looking the organization from the bird's eye. Something that we really easy forget that the connections between different departments are so important for the process efficiency. We have so many ways of communications these days but we forget to use them and align our actions. The way how we do things is the way how we are perceived by our customers, from whom we live and earn the profits.
I would suggest every one to read it, since I think it is easily applicable to the everyday life also.
See all 6 customer reviews on Amazon.com
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